Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, the item must be unused, unopened, and in its original packaging. You'll need your order confirmation or proof of purchase.

To start a return, email sales@giftavenueusa.com. If your return is accepted, we'll send you instructions on how and where to send it. Items sent back without requesting a return first won't be accepted.

Damaged or wrong item? Contact us right away and we'll make it right.

Once we receive and inspect your return, we'll let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days.

Questions? Email sales@giftavenueusa.com.