Shipping policy

Thank you for shopping with us!
We are committed to delivering your order as quickly and safely as possible.

Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Time

  • Standard Shipping: 5–12 business days

  • Express Shipping: 3–7 business days
    (Shipping time may vary depending on your location.)

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

Customs & Import Duties

  • International orders may be subject to customs fees, taxes, or import duties.

  • These charges are the responsibility of the customer.

Incorrect Address

  • Please double-check your shipping address during checkout.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Delayed Packages

  • If your package is lost or significantly delayed, please contact us and we will assist you promptly.

Contact Us

If you have any questions regarding shipping, feel free to contact us at sales@giftavenueusa.com